FAQ

1. How does the Returns system work?

To set up an exchange, customers can visit Ewing Athletics' RETURNS PORTAL . Please note, the item must be in brand new condition. Worn shoes will be rejected. The original order number will be required, and once the return is received and inspected, Ewing Athletics will confirm the approval or rejection of the return. If approved, the exchange item(s) will be shipped within 3 to 5 business days.

2. Does Ewing Athletics offer refunds?

No, all sales at Ewing Athletics are final. Exchanges are available, but please refer to the Return Policy above for additional information.

3. What is Ewing Athletics' cancellation policy?

Most orders are processed and shipped within 24-72 hours of the original purchase. If customers need to cancel their order, they should contact Ewing Athletics with the subject "ORDER CANCELLATION" as soon as possible.Please include your order # in the email. Ewing Athletics will do its best to accommodate the request, but if the order has already begun the shipping process, a cancellation is not possible.

4. What should I do if I have further questions about returns, exchanges, or cancellations?

Customers can contact Ewing Athletics with any further questions or concerns.

5. What is Order Protection and how can I purchase Shipping Insurance for my order?

Order Protection is a service offered to all customers optionally at checkout that provides Shipping Insurance for theft or misplacement of their order. To purchase Shipping Insurance, simply add the option at checkout. If you need to file an insurance claim, you can go to claims.orderprotection.com, and they will handle everything for you.

6. What payment options are available when shopping at Ewing Athletics?

Ewing Athletics accepts various payment options including major credit cards such as Visa, MasterCard, and American Express, as well as PayPal, Shop Pay and Apple Pay. Installment payment plans are available through Shop Pay.

7. What is the shipping information for Ewing Athletics products?

Ewing Athletics ships products within the United States and internationally. Domestic orders typically arrive within 3-7 business days, while international orders can take up to 14 business days. Shipping costs vary based on the shipping location and the weight of the item(s) being shipped.

8. Is there an international size chart available for Ewing Athletics products?

Yes, Ewing Athletics provides an International Size Chart for customers to convert USA sizes to their respective international sizes.

9. What is the privacy policy for Ewing Athletics?

Ewing Athletics values the privacy of its customers and has a strict privacy policy in place. Personal information is only collected when necessary, and all collected data is kept secure and confidential. For more information, please refer to the privacy policy on the Ewing Athletics website.